Find clear answers to your questions about planning your healing journey under the Ekamra canopy.
What exactly does Ekamra Medical Concierge do?
We are a premier medical value travel facilitator dedicated to bridging the gap between world-class tertiary healthcare and affordable, stress-free delivery. Think of us as your dedicated, 24/7 medical guardians and personal advocates. While our network of elite doctors focuses on your treatment, we take total care of all your non-medical complexities—including medical visa invitations, airport greeting logistics, local stays, and family comfort tours—ensuring a completely friction-free experience for you and your loved ones
Where are you based, and why are your offices located there?
Our registered corporate headquarters is located at The Landmarks, Sanjay Heights, Gadgadia Square, Proof Road, Balasore, Odisha. We intentionally anchored our administrative operations on these exact premises because it runs alongside our trusted, NABL-accredited Apollo Clinic footprint at Sanjay Heights. This established local clinic allows us to maintain immediate, real-time diagnostic capabilities and smoothly manage your 30-day post-discharge care cycle close to home. For surgical and major clinical procedures, our primary multi-specialty hospital partner network is located in the state capital of Bhubaneswar
What Medical Specialties and hospital standards do you offer?
Your clinical safety is our highest priority. To guarantee uncompromised care, we partner exclusively with JCI or NABH Accredited Multi-specialty Hospitals in Bhubaneswar, bypassing crowded metro lines to offer “Tier-1 Care at Tier-2 Costs”. Our core clinical network includes world-class institutions like Apollo Hospitals, SUM Ultimate Medicare, AMRI Hospitals, Care Hospitals, KIMS, and AIIMS Bhubaneswar. We selectively map your care to the region’s finest specialists in:
1. Advanced Cardiology, Oncology, and Transplants
2. Orthopaedics, Spine Surgery, Neurology, and Women’s Health
3. Modern Critical Care and minimally invasive Robotic Surgeries
4. Highly advanced Dental Care and Ophthalmology
How do you handle travel, local transport, and accommodation?
From the moment you land at Biju Patnaik International Airport (BBI), we treat you as our honored guest. We partner with experienced, premium travel operators who deploy sanitized, private, air-conditioned fleets with drivers specifically trained to assist foreign tourists and patients.
We coordinate all your Visa arrangements, Flight Alignments, arrange comfortable guest house or hotel stays near your designated hospital, and seamlessly transition you post-discharge to breathtaking, peaceful recovery sanctuaries like the Swosti Chilika Resort to let the natural beauty of Odisha rejuvenate your spirit.
Can you manage my remote follow-ups and home healthcare once I leave the hospital?
Absolutely. True healing does not end when you leave the operating theater. Before you depart, we coordinate directly with your surgical team to secure your final “Fit-to-Fly” clearance and hand over a neatly organized file of your digital records. Once you return home, our team initiates a structured 30-day medical follow-up cycle. Through our local diagnostic footprints and telemedicine platforms, we smoothly coordinate your remote specialist consultations, local lab sample tracking, and home healthcare touches so elderly or recovering patients never have to travel layout distances unnecessarily.
How do financial coordination and payments work?
We believe in absolute professional transparency, which is why we offer simple, fully digital, and secure payment pathways with zero hidden fees. Once your personalized care itinerary and all-inclusive cost estimate are finalized and approved by you, payments are processed in two clear stages:
1. Initial Booking Deposit: A structured, pre-agreed retainer fee is paid before you travel to secure your private video consultations with specialists, medical visa invitations, accommodation bookings, and airport logistics.
2. Flexible Treatment Balance: The remaining balance can be settled smoothly either prior to arrival or at the time of your formal hospital admission.
Our Secure Payment Channels: To make things effortless for both our domestic and international clients (including guests from the UAE, Bangladesh, or Singapore), we accept direct Wire Transfers (SWIFT/NEFT/RTGS), secure Online Credit/Debit Card Payments, and verified international digital payment gateways.
Financial Peace of Mind: All payments are fully invoiced through our registered corporate entity,
Ekamra Medical Concierge. Because we operate under strict pre-negotiated Service Level Agreements (SLAs) with our hospital network, your pricing is completely locked in—protecting your family from unexpected billing inflation or sudden surcharges at the discharge desk.
